Contact Us

If you have any questions or comments about our products before buying we’re happy to help. Fill out the form below or call us.

Need a consultation before buying? Call Us: 9AM to 8PM EST / 6AM to 5PM PST M-F 9AM to 5PM EST / 6AM to 2PM PST Sat-Sun

PG (646) 495-9911

Existing customer? Call our support directly: 9AM to 6PM EST / 6AM to 3PM PST M-F

PG (646) 495-9911

Send Us A Message

Meet The Pergolast Team & Mission

Our mission is to redefine outdoor living with a commitment to quality, craftsmanship, and innovation.

40+ Years Of Experience

Our manufacturing partners use state-of-the-art manufacturing processes and have decades of experience working with metal, construction, and pergolas.

Quality Packaging

We invest into high-quality packaging, individually wrapping and securing every piece to keep parts protected in transit.

5 To 8 Boxes Packaging

To make assembly and transportation easier, we package pergolas in multiple separate boxes for cleaner handling and delivery.

FROM IDEA TO OUTDOOR LIVING

What happens after
you contact us?

A well-planned outdoor space begins with a clear conversation. Here is how we typically guide your project from the first inquiry to the next steps.

PROJECT DISCOVERY

Start the Conversation

Tell us about your patio, terrace, rooftop, or commercial space. Share the dimensions, location, and how you plan to use it.

OPTIONS & DESIGN

Design & Product Guidance

We discuss roof styles, glass systems, shade options, colors, and useful add-ons to help you find a suitable configuration.

PROPOSAL & APPROVAL

Review Your Proposal

You receive a proposal outlining the selected configuration, project scope, and pricing. We review details and make changes where needed.

PROJECT PREPARATION

Confirm Project Details

After approval, we coordinate the relevant measurements, specifications, and next steps. Site-specific requirements are reviewed as applicable.

ORDER FULFILLMENT

Production & Delivery

Once the order is confirmed, we communicate the relevant production and delivery details. Timing depends on the selected system and project scope.

NEXT STEPS & SUPPORT

Installation & Ongoing Care

We clarify installation responsibilities and available support for your project, along with product operation and care information.

PREPARE FOR A PRODUCTIVE CONSULTATION

A few details help us
get started faster.

You do not need final plans to reach out. Even a few photos and rough dimensions can help us understand your space and recommend a sensible next step.

✓Your spaceHome patio, rooftop, restaurant terrace, or another outdoor area.

✓Photos & approximate dimensionsHelpful if available; precise measurements can be discussed later.

✓Preferred featuresMotorized louvers, glass enclosures, sun shades, lighting, and more.

✓Location & timingTell us where the project is and when you hope to begin.

Project steps, production timing, shipping, site work, and installation arrangements depend on the product, location, and agreed scope. Our team will clarify the details for your project.

YOUR OUTDOOR SPACE STARTS HERE

Ready to make your
outdoor vision real?

Tell us what you have in mind. We’ll help you explore the right Pergolast solution for your space.

Message Us Call (646) 495-9911